FAQ

Alcohol

South Side Ballroom offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit LiveNation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

Animals – Service

Service animals are permitted inside the venue during events. Only registered working animals are permitted with proper documentation and applicable identification on animals as law dictates.

ATMs

We have multiple ATM’s on site

Automobile Assistance

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. South Side Ballroom does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

Bag Inspections

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Banners and Signs

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not a distraction to the artist.

Camera Policy

SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in, it will be considered a professional camera and will not be allowed in. GoPro cameras are not permitted. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation, local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase. Follow us on socials for real-time updates.

Cell Phones

Generally cell phones are permitted in the venue. On occasions, comedy shows in particular, cell phone usage may not be allowed due to artist requests.

Children

Most events are all ages. Any age restrictions would be listed on the venue and/or Ticketmaster event page.

Conceal and Carry

South Side Ballroom does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Credit/ Debit Cards

All major credit cards and cash are accepted.

Door Times

Door times vary, but are usually 60 minutes prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the doors open.

Food

While a full selection of popular beer, wine and liquors are available for purchase, no food service will be available unless announced in advance.
However, you are able to purchase food from the Jack Daniel’s Saloon to bring inside the South Side Ballroom with a valid ticket.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, he or she will be subject to any tickets or punishment deemed necessary by local law enforcement.

Guests with Disabilities

South Side Ballroom strives to ensure that all guests have a great time at our venue. South Side Ballroom is an ADA accessible venue and can accommodate ticket requests at Tickemaster.com or special needs day of show.
• Ticketing – ADA tickets can be purchased online via LiveNation.com. You do not need to call the box office to place an order as all of our accessible tickets are available online. Look for the ADA icon on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking – Accessible Parking is located in the closest available parking lot to the venue. Let the parking staff know that you need accessible parking and they will direct you to this lot. Fans who require accessible parking may also be dropped off right in front of the venue. If you do not need accessible parking, please park in the general lot.
• Unexpected Needs – if you have had an injury or illness that prevents you from using the original ticket you purchased, we strongly recommend going through LiveNation.com to exchange all tickets for accessible seating. We will have a very limited number of tickets available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Accommodations – All venue bathrooms, concession stands, and merchandise stands are accessible.
• Hearing Assistance – Guests that require assisted listening devices can contact our venue office (214-421-2021 ) prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue (214-421-2021 ) and arrange this for any event. We need at least 4 weeks notice to secure an interpreter.

Hotels

See below for a list of close and convenient hotels:
The Adolphus-a Noble House Hotel
Aloft Dallas Downtown
Canvas Hotel Dallas
Hilton Anatole
Hyatt Regency Dallas
Hotel Indigo
The Joule
The Magnolia Hotel
Omni Dallas Hotel

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

Media Relations / Press Passes

If you have a media request, please fill out and submit information at least seven (7) business days prior to the show: Media Requests

Medical Assistance

We maintain medical staff at all events with the ability to treat minor issues (overheating, anxiety, etc. related to the event). Any individuals needing hospital care are assisted by our EMT staff while an ambulance is dispatched to the venue

Merchandise

Merchandise will be available for most concerts at our Merchandise Stands located in the lobby. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Parking

Pull into the venue’s parking area and an onsite attendant can direct you to General Parking ($15.00) or VIP Parking ($25.00). We now accept credit cards!

Private Events/Rentals

To book a concert, please contact: SusanSimpson@LiveNation.com
To rent South Side Ballroom for a Special Event, we invite you to visit Gilley’s Dallas.

Prohibited Items

• Blankets
• Cans
• Chairs
• Glass Containers
• Hard sided/large coolers
• Hula hoops
• Illegal Drugs/Substances
• Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks
• Laser pointers
• Outside food or drink
• Professional Cameras including GoPro or video equipment
• Fireworks
• Selfie Sticks
• Signs larger than 8.5×11 inches
• Wallet Chains
• Weapons of Any Kind

Scalping Tickets

Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on property will be turned over to local law enforcement.

Security Procedures

Before entering the venue, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection.

Re-Entry

Re-Entry is not permitted at South Side Ballroom. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening; you will not be allowed back in without a new ticket.

Security

Dallas Police Officers are always at the main entrance for all Live Nation events at South Side Ballroom. Venue security are located throughout the facility to ensure a safe and secure environment. Our T-shirt security can radio an officer from anywhere in the venue and all security personnel can assist with questions and / or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. Click here for an outline our general venue’s guidelines.

Smoking

There is no smoking in the venue.

Sponsorship

Live Nation Media & Sponsorships offers entertainment marketing solutions to connect brands with iconic artists and the loyal fans who support them. From venue signage and digital branding to on-site opportunities and turn-key promotions, Live Nation will customize an integrated platform and partnership experience to increase brand awareness and reach a captive audience at South Side Ballroom.

For more information visit: https://livenationforbrands.com

Strollers

Strollers are not permitted inside South Side Ballroom.

Traffic

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

Will Call

Will call tickets are available for pickup at the box office at the venue. Please make sure that you have a photo ID matching the purchaser’s name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event, close to the time doors open so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.